Friends of Family Health Center is committed to protecting the privacy and security of your personal health information. We wish to inform you of a data security incident involving one of our service partners. We understand that news like this can be concerning, and we want to share what happened and what steps are being taken to support you.
Friends of Family uses an Electronic Health Record system provided by OCHIN. OCHIN works with TriZetto Provider Solutions to support health insurance processing services. In this arrangement, TriZetto provides services to OCHIN and, indirectly, to Friends of Family. On October 2, 2025, TriZetto identified unusual activity within one of its systems and promptly secured the environment. Cybersecurity experts were engaged to investigate, and law enforcement was notified. The activity was contained, and there has been no evidence of further unauthorized access. The investigation determined that, beginning in November 2024, certain historical insurance-related reports stored in TriZetto’s system contained information about some Friends of Family patients and were accessed without authorization. Only a limited number of Friends of Family patients are affected, approximately 2,200.
The information involved varied by individual and may have included:
No bank account, credit card, or payment information was involved.
Friends of Family has worked closely with OCHIN and TriZetto to understand the scope of this incident. Some of the information received was incomplete, including missing addresses and internal record numbers. Notifications are being sent as contact information becomes available. TriZetto has taken steps to strengthen system security. In addition, TriZetto is making complimentary 90-day credit monitoring and identity protection services available to affected individuals through Kroll Credit Monitoring Services. You will receive a letter soon, containing an enrollment code and member ID. You can then go to enroll.krollmonitoring.com to get started. For more information about Kroll and your Identity Monitoring Services, you can visit info.krollmonitoring.com.
If you have additional questions or concerns, TriZetto has a free dedicated hotline at (844) 572-2721, the hours are Monday through Friday between 6:00am and 3:30pm PST, excluding major holidays.
As a precaution, we recommend that you:
If you have questions or would like additional information, please contact Friends of Family Health Center at:
privacy@fofhealthcenter.org
We regret any concern this situation may cause and want to reassure you that protecting your information remains a top priority for us.
Our mission is to provide access to affordable, quality medical, dental, and behavioral health care services to all residents of Southern California communities, especially the vulnerable populations.
